Are you tracking interactions and assisting your customers using Zendesk or Salesforce.com?  Did you know you can integrate Zendesk and Salesforce.com?

From setup and configuration to workflow, alerts, reports and dashboards, Online Persona can help you outline a customer support or help desk strategy, assist with setup and configuration, implementation and rollout, train your team and even help you monitor customer conversations and service levels.

We can help.

Does each piece of your help desk work together flawlessly?  Online Persona can help you setup Zendesk and even integrate Zendesk with CRM tools such as salesforce.com, Basecamp, Highrise, and Get Satisfaction.

Zendesk is a professional-grade customer support help desk system with a full-featured back end for your customer reps and support agents.

• Collect
• Organize
• Self-serve
• Branding
• Integration
• Security
  

Keep your agents productive, reduce service costs and satisfy every customer by leveraging salesforce.com's Service Cloud:

• Chatter
• Call Center
• Customer Portal
• Social
• Knowledge
• Analytics
• Email
• Chat
• Visual Process Manager
  
• AppExchange
• Service Level Contracts & Entitlements (SLAs)