When was the last time you ate your own dog food? Do you use your product as much as your customers use it? Have you registered and used your product as a new customer lately?
As you continually launch new features and enhancements to drive business, are you cleaning up afterwards with bug fixes and listening to your customer's issues and feedback before launching the next set of enhancements?
Have you ever contacted your sales team or customer service group anonymously (as a prospective customer, e.g. "secret shopper")? Does your customer support group delight your customers - or just answer their questions?
Online Persona's Site Check will provide you with a detailed snapshot of user workflows on your site, outline friction points and provide unbiased feedback on the service we receive from your sales and customer support groups.
We can help.
Want the truth on what
it's like to use your site?